Accredo, the specialty pharmacy arm of Evernorth, serves over 100,000 patients nationwide managing complex health conditions. This project focused on modernizing Accredo's web and mobile platforms to deliver a more intuitive, accessible, and unified experience for patients and caregivers.

Physicians at Accredo were losing valuable time to a cumbersome scheduling system that hindered efficiency and increased the risk of errors. To resolve this, I led a full redesign of the scheduling flow with a focus on streamlining the experience for both physicians and administrative staff.

To reduce friction and improve efficiency, I designed a self-service web experience that allowed patients to complete routine health assessments without needing to call in. The previous phone-based process was time-consuming and burdensome for both patients and care teams.